I bought a £100 paysafe voucher from a paypoint retailer at 22:57pm on 09february 2016, came home and tried to use it on a site i play bingo on. Please save yourself a lot of time and bother by avoiding this company. PAYSAFECARD.COM - WORST CUSTOMER SERVICE EVER!! Viably instead has much lower fees (Paysafe Mastercard gets 4% of every transaction - but seems they don't want our money lol) and i had never such problems there. Nobody can help you - but you can write an email - anytime -) I will not use this card any longer. It's a shame how customers are treated nowadays. I gave this case to my lawyer and hope to get back my transaction fees from Western Union which i needed to use instead because the Paysafe-Mastercard was not working. If you are unlucky it seems it can happen anytime. And don't expect to get any reason why your account is looked. The only pity is they can only write down your issue but you will need to wait 3 days till you get an email. I guess they work with an external company. When you call the Hotline you only get Agents from a Callcenter. I called them again, sent emails again (if you are lucky you get an answer that it was forwarded to the technical staff). Then they opened it for 2 days!!! And then they looked it again!!! Home again it was still. Then they told me due to the fact i m in a foreign country my account was looked for security reasons.

Now it will be forwarded as fast as possible - what means - you will get an email in 3-4 days. I had only the possibility to do this via iPhone -did it called again. Calling the customer service from Asia, they could not tell you and you need to upload your id etc. As i was in Asia the card was looked for 'Security-Reasons'. I was on holiday and took this card with me. Generally i am very patiened but this Paysafe-Mastercard got me crazy. Don't get a Paysafe Mastercard there/ worst Customer Service ever!!!

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